Our Services
Technical Support
Interface Systems Technical support can be made available 24 x 7, depending on the support agreement option that Customer selects. The Hyland Software Technical Support Group supports the global network of customer and partner companies. Technical Support analysts collaborate with partner and customer OnBase professionals, troubleshooting and diagnosing issues that impact OnBase solutions.
The Group is organized around small teams, each supporting a select group of partner companies and customers in habitual support relationships. Team members develop strong working relationships with customer technical staff, enabling them to quickly identify issues and develop action plans that address them. Interface Systems Technical Support Analysts are all Certified with Hyland on various aspects of the OnBase System and attend ongoing training to keep abreast of the latest enhancements and changes.
“KEY DIFFERENTIATORS”
Providing outstanding Technical Support to our valued customers and partners, thereby strengthening the Community of OnBase Professionals. This is done by taking ownership of issues and being an advocate for our customers.
Training, coaching, mentoring and equipping our Analysts with the tools and knowledge they need to be successful. Constantly expanding OnBase knowledge and troubleshooting skills.
Understanding the OnBase product suite as it is deployed in the customer environments.
We value more than just results; we also value the process for achieving those results (including the ability to communicate them).
Giving extensive effort to understand what clients need and what makes them happy by connecting practical, emotional, and aspirational client goals, pains, and fears to services
Customer Support AND RELATIONSHIP MANAGEMENT
Customers will be provided the following points of contact with Interface Systems:
Interface Management / Sales – Stewart Ferguson +27 (83) 083 377 2958 will be your High-Level Management contact for all aspects of the relationship with Interface Systems.
Operations and Technical Management – Danie Barnard +27 (82) 082 606 5417 will be your ongoing account manager responsible for all aspects of the relationship with Interface Systems.
Professional Services
Professional Services for Scoping, Specification, Installation, Development of OnBase Related Applications and Business Processes.
Services are quoted following an in-depth discovery session with all business and users allowing us to define a scope and requirements in order to provide a best effort estimate. While all efforts will be made to abide by the estimation, any changes in requirements or scope may result in further costs which will be quoted on before any work commences.
Our standard Professional services Rate applies and depending on the duration and size of the projects this can be negotiated.
An alternative approach would be Interface Systems initially propose that professional services be acquired for the purposes of the scoping and ultimately system installation, configuration in blocks of 100 hours at a time, and a detailed report of services drawn down against this block will be provided.
